Network Status of FibreHub Systems

Category: Knowledgebase

Please visit https://status.fibrehub.uk/ to see current status of the FibreHub networks.  

FibreHub WiFi connection problems

Category: Knowledgebase

If you are experiencing issues connecting to FibreHub WiFi, please ensure you have gone through the following checks before creating a support ticket. If on "FibreHub Free" SSID: Check you have gone ...

Door Entry Systems

Category: Knowledgebase

If you are having issues gaining entry to the rooms that your phone app or dongle would normally provide access to, please contact the centre manager (Suzie) or acting centre manager. If you are in th...

Access Control & Alarm Policy

Category: FibreHub Policies and Procedures

Policy    This policy sets out the control around building access and use of the security alarm system.     Purpose   The FibreHub building is shared by employees and resident tenants, and in...

Visitor Policy & Procedure

Category: FibreHub Policies and Procedures

Expectation   ALL VISITORS TO THE FIBREHUB MUST SIGN IN ON THE TABLET AT THE FRONT DESK ON ARRIVAL.  This includes all visitors meeting tenants and employees, and visitors who have booked spaces...

Access & Egress Procedure

Category: FibreHub Policies and Procedures

Side entrance door timings  The door is set to auto-open during 8am-5:30pm Monday to Friday, you do not need to use your access card / fob / or smart phone to gain entry during these times.  Any...